AI-NATIVE CUSTOMER SERVICE TAILORED FOR E-COMMERCE
Resolve 94% of customer service tickets automatically.
CUSTOMER STORIES
How resolves of their tickets automatically
Here’s how it works, step by step
Let Mimir track shipments, check stock levels and make simple order edits
Mimir works across your e-commerce platform, WMS, returns system, logistics providers and any other relevant system. Only allow cancellations if WMS status is "Not Processed" or "On Hold"? No problem. Offer a discount before accepting and registering a return? You got it. You decide the rules, we tailor Mimir to them
Start automatically resolving tickets, remain in control
Mimir solves the repetitive tickets automatically, the moment they arrive. Anything that needs a human touch is routed for review, with a ready-to-send draft already written, so agents just check and send. You decide which access Mimir has to your systems, which actions it can perform and which logic it follows
Watch Mimir learn from your input, expand to more complex actions
Mimir learns from your input, and gradually grows able to answer more complex tickets. Together, we build out more complex actions Mimir can make, and increase the automation rate further, so you can resolve tickets the moment they arrive, and increase your CSAT
SEE WHAT CUSTOMERS ARE SAYING
With Mimir, we automated almost 95% of all our customer service tasks, which has been fantastic for us
Anders Kjellén
CEO at Sunkost and Tights.no
Our support team loves having more time to focus on improvements and relationships instead of just doing bulk work of looking up order statuses
Niklas Najafi Kristensen
CEO & Founder at Najell
Extremely impressed with the Mimir functionality and technology, as well as the smooth and seamless onboarding
Anders Berger
COO & Co-Founder at Me & My Cousin
It's doing an extremely good job. Great to see how well the whole setup has turned out!
Kristoffer Hellem
Head of Customer Service at E-Wheels
My favorite thing is the insights that we can get to make our overall business better. If the agent has issues finding the answer to a question it is really clear that we need to update how to describe our products or the difference between the products in the range
Niklas Najafi Kristensen
CEO & Founder at Najell
We’re super happy, both with the customer service results and that we now support our stores through the same system. We probably wouldn’t have achieved that without Mimir
Karoline Gjerde
Director of E-commerce at Sunkost
I thought even something like a 50% resolution rate was way too optimistic, but now we barely even think about the chat anymore. And we used to have a live-chat
Dan Morgan
Head of IT at Bikeshop.no
Mimir can automatically track orders, change orders, cancel orders, show you where returns are
Truls Dahl
Digital Operations Manager at Holzweiler
Before we got in touch with Mimir, we had to hire before the high season
Jonas Bech Martinsen
Tech stack & automation developer at VILLOID
GOT QUESTIONS?
Everything you need to know, all in one place
Quick answers to common questions about Mimir
How quickly can we get started?
Which channels does Mimir support?
Can we control what Mimir sends?
What if it doesn't save us money?
Does Mimir work with our complex setup?
Do you offer support for onboarding new users?